Returns & Exchanges

HELPFUL TIPS:

Please inspect your package once you receive it. In the rare case there is a damaged item, missing item or an incorrect item in your package please contact us as soon as possible after receiving your package so we can address and correct any problems.

Please try on the main portion of your item to ensure it fits properly. We are happy to accept returns of items in new and unworn condition

Since our customer is responsible for return shipping fees to SHYFIT, we strongly recommend adding delivery confirmation and/or signature confirmation to your return shipments so you be sure it was delivered back to SHYFIT, as we can’t be responsible for any packages lost in shipment.

SHYFIT does not accept returns of items that have been worn or subjected to destructive conditions. We have tested all of our products under the instructions and have had them inspected before leaving the warehouse. 

Items not returned in original condition are not eligible for refund, store credit, or exchange. 

In addition, SHYFIT does not accept returns of:

  • Items that have been worn.
  • Items that have been laundered.
  • Items with tags removed.
  • Items that smell of cigarette smoke, body odor or perfume.
  • Items that have lotion or body glitter on them.
  • Items that have human & animal/pet hair on them.
  • Items that are soiled or stained.
  • Items not returned in original packaging.
  • Sale or Clearance Items. This means you cannot return a clearance item due to dislike, quality, sizing, or color. It is a final Sale.

The above items that are not eligible for returns and will be returned back to the customer at the customer's expense.

SHYFIT stands behind all of the products we offer. We want you to be completely happy with anything you buy from us. In order to process and deliver your order promptly, all purchases returned for store credit only. (For more details see the respective FAQ below.)

We hope you enjoy your merchandise, but if you are not satisfied, we will gladly help you return your new and unworn item(s) for store credit, or exchange. If you purchased the item(s) in the last 7days, please call our friendly customer service team.  

HOW TO RETURN OR EXCHANGE

  • WE DO NOT COVER YOUR SHIPPING COSTS BACK TO US.
  • WE ARE HAPPY TO ACCEPT FOR RETURN, ANY GARMENT THAT IS UNWORN AND STILL FITTED WITH ALL SECURED TAGS AND LABELS AND THAT IS DESPATCHED TO US WITHIN 7 DAYS OF RECEIPT BY YOU.
  • PLEASE FOLLOW THE RETURN INSTRUCTIONS ON THE RETURNS SHEET ENCLOSED WITH YOUR PARCEL AND MAIL IT BACK TO USWITHIN 7 DAYS OF RECEIPT.
  • IF YOU HAVE MISPLACED THE RETURNS SHEET PLEASE CONTACT US AT, (424) 777-0966, AND WE WILL BE HAPPY TO ASSIST YOU.
  • PLEASE REMEMBER TO INDICATE IF YOU WOULD LIKE A CREDIT OR EXCHANGE. IF YOU WOULD LIKE AN EXCHANGE PLEASE REMEMBER TO IDENTIFY WHAT ITEM YOU WOULD LIKE IN EXCHANGE.
  • SALE ITEMS CAN ONLY BE RETURNED FOR REFUND BY CREDIT NOTE.
  • PLEASE NOTE THAT PURCHASES MADE ONLINE CAN ONLY BE RETURNED TO THE ADDRESS SPECIFIED ON THE RETURNS SLIP.
  • ANY GARMENT THAT IS UNWORN AND STILL FITTED WITH ALL SECURED RIBBONS AND LABELS AND THAT IS DISPATCHED TO USWITHIN 7 DAYS OF RECEIPT BY YOU.
  • PLEASE FOLLOW THE RETURN INSTRUCTIONS ON THE RETURNS SHEET ENCLOSED WITH YOUR PARCEL AND MAIL IT BACK TO USWITHIN 7 DAYS OF RECEIPT. PLEASE IDENTIFY WHICH ITEM YOU WOULD LIKE IN REPLACEMENT.
  • IF YOU HAVE MISLAID THE RETURNS SHEET PLEASE CONTACT US AT, contact@shy-fit.com, AND WE WILL BE HAPPY TO ASSIST YOU.
  • YOU CAN EXCHANGE YOUR ITEM FOR ANOTHER SIZE OR ANOTHER ITEM ENTIRELY.
  • EXCHANGES ARE SHIPPED FREE OF CHARGE.
  • ALL EXCHANGES ARE BASED ON STOCK AVAILABILITY.
  • WE OFFER ONE FREE EXCHANGE FOR EVERY ITEM.
  • IF THE REPLACEMENT ITEM IS LESS EXPENSIVE THAN THE ORIGINAL, THE DIFFERENCE WILL BE REFUNDED BACK TO YOU VIA STORE CREDIT.
  • ALTERNATIVELY YOU MAY RETURN THE ORIGINAL ITEM FOR EXCHANGE AND THEN PURCHASE THE NEW, LOWER PRICED ITEM.
  • IF THE REPLACEMENT ITEM IS MORE EXPENSIVE THAN THE ORIGINAL ITEM, YOU WILL RECEIVE A CREDIT FOR THE DIFFERENCE.
  • GENERALLY EXCHANGES MAY TAKE UP T0 7-10 WORKING DAYS TO PROCESS PLUS THE DELIVERY TIME TO YOUR AREA.
  • RETURNS THAT ARE DAMAGED, SOILED OR ALTERED MAY NOT BE ACCEPTED AND MAY BE SENT BACK TO THE CUSTOMER.

SALE ITEMS

  • SALE ITEMS CAN ONLY BE RETURNED FOR REFUND BY CREDIT NOTE.
  • LATE RETURNS
  • YOUR ITEMS SHOULD BE SENT BACK TO US WITHIN 7 DAYS OF RECEIPT BY YOU. LATE RETURNS CANNOT BE ACCEPTED AND MAY BE RETURNED TO YOU.
  • PLEASE NOTE THAT PURCHASES MADE ONLINE CAN ONLY BE RETURNED TO THE ADDRESS SPECIFIED ON THE RETURNS SLIP.

 

Send the Return to:

SHYFIT ENTERPRISES

311 N. Robertson Blvd. Suite 190
Beverly Hills, Ca. 90211

 

What if I am unable to locate my delivered package?

  • SHYFIT needs to be contacted within 5 business days of the posted delivery date documented on the UPS or USPS tracking systems. International shipping methods vary.
  • It is the customer's responsibility to track and locate their delivered package. If you are unable to locate your delivered package, you must contact SHYFIT at contact@shy-fit.com, immediately for a shipping claim to be initiated.
  • Your Order Confirmation will provide you with the delivery dates, and ability to track your package via the UPS or USPS tracking systems. There is a limited time frame to file a claim for missing parcels. If the claim time frame has passed, SHYFIT is limited in our ability to take action. Please note, the shipping address must be correct to file a claim.
  • If you have any questions or concerns about returning an item, our friendly customer service team will be happy to help you, please call  email. If, for whatever reason you are not completely satisfied, you may return unworn merchandise with all tags attached for an exchange or credit. Upon the condition of the return we will make the determination of refund.
  • When returning your order, be sure to include your order number or a copy of your original packing slip and indicate if you would like a credit or would prefer an exchange. When requesting an exchange, please provide the style, size and color of the new item you wish to receive. 
  • Your Store Credit will not be available until your return is processed. Store Credit can be applied to any product we offer. Store Credit cannot be applied to an existing order. Store Credit must be used at the time of purchase
  • If you do not have your invoice copy, please be sure to indicate your name, address, order number and reason for the return on a separate piece of paper.
  • Most returns are processed within 10-14 business days after we receive your parcel. We will notify you via e-mail once we have received and processed the returned item. Clearance items and final sale items are not returnable.